CLUB MANAGER – Anytime Fitness Sea Point

PURPOSE OF THE ROLE:

The Club Manager is responsible for:

• Selling memberships in order to achieve the set monthly budget and sales goals
• Completing all administrative procedures and tasks as required by the company
• Building a good club culture within the gym
• Providing excellent customer service to members and general enquiries 
• Manage the membership consultant to assist with achieving sales targets, providing excellent customer service and or completing all administrative tasks and procedures. 
• Managing the sales consultant and delegating tasks

KEY PERFORMANCE AREAS:

1) SELLING MEMBERSHIPS IN ORDER TO ACHIEVE THE SET MONTHLY BUDGET AND SALES GOALS:

• The manager will be responsible for developing and maintaining relationships with the member base and creating a positive club culture. Building daily rapport with members and new enquiries is essential. 
• Achieve monthly sales targets/KPI’s set out by AF headquarters. Overcome sales objections by following the AF sales processes with assistance from AF headquarters. 
• Maintain activity levels in all areas during work hours, including but not limited to, telephone contact e.g. cold calling, retention calling, follow-up calls, enquiry handling, calls to former members and conducting a club tour with all prospective members.
• Ensure all club administration i.e. emails to and from the club, are up to date, online systems/CRM, systems checks and members’ information is up to date and completed as per AF guidelines. This includes member contact details and photo, emergency contact and member ID or Passport number against their member profile on Clubwise.
• Drive approved marketing and promotional campaigns in the club outlined by AF headquarters. 
• Ensuring the club’s appearance, cleanliness and maintenance is kept in excellent condition as per AF headquarter guidelines. 
• To communicate effectively and transparently with AF headquarters. Reporting reviews/feedback, best practice, any ideas for the business/club in terms of lead generation or club culture, issues and or planned activities to AF headquarters. 
• Promote positive club culture & AF message “Make Healthy Happen” on a daily basis. We are looking for a team player who believes in what we are doing & builds the brand culture with us. 
• Promote excellent customer service to club members and enquiries. 
• Promote the club to the local community to generate new leads. 
• Maintain an active social media presence on the AF clubs Facebook and Instagram accounts, with daily videos and or images. 
• Communicating daily with new and old prospect leads to generating sales. We want the manager to be proactive and to generate their own ideas. Understand and respect the needs of your enquiries to benefit sell which AF option is best for them.  
• Your appearance is to AF standard guidelines. Approved and provided uniform is worn daily. 
• Abide by the Anytime Fitness administration, club and sales guidelines daily. 
• To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
• To manage and work closely with the club sales consultant to ensure sales targets are achieved, AF administration and sales guidelines are followed, and ensure a positive club culture is promoted.

2) COMPLETING ALL ADMINISTRATIVE PROCEDURES AS REQUIRED BY THE COMPANY:

1. Complete membership agreements, status changes, receipts and other relevant paperwork correctly as required by the company.
2. Ensure that a photograph of every member is taken to be attached to their club profile account, as required by the company. This must be done at the point-of-sale completion. 
3. Ensure that all relevant documentation (ID’s, vouchers, etc.) is attached to the membership agreement and completed by the member before submitting it to the administration department.
4. Complete the PAQ form correctly and ensure that all the relevant procedures are followed e.g. medical referral form to be completed by a medical practitioner if the member is classified as high risk, etc.
5. Ensure that the member is informed regarding club rules. Understands their membership commitment & payments. 
6. Ensure that payment, as required at the point of sale, is made and that all the relevant procedures are followed correctly. i.e. using valid bank or card details to set up their club profile payment account and all relevant valid personal details for their club profile account. 
7. Ensure the accurate completion of documents.

3) COMMUNICATE WELL & ENSURE THAT MEMBERSHIP APPLICATION PROCEDURES ARE ADHERED TO:

1. Understand all administrative procedures as specified by the company policies and standards, including marketing and promotional initiatives.
2. Ensure that all member queries/pending contracts are resolved as soon as possible and/or as required by the company.
3. Promote the efficiency and develop team spirit of the club and or Anytime Fitness staff
4. Attend all department and club meetings as required.

EXPERIENCE  

1. 3 Years in a management position within the fitness industry and or sales industry. 
2. Education: A bachelor’s degree and or certification in sports management, business, or a related field is often preferred but not always required. 
3. Valid AED and CPR certification. 
4. Hands-On Experience: Practical experience in the fitness sector, often at a mid-level or supervisory capacity, is a significant asset to employers.
5. Must be a South African citizen or permanent resident.

SALARY

Dependant on experience (Base R18k-25k per month excluding commission)

HOURS

One week opening hours (9am – 6pm Monday to Thursday) / (9am – 5pm Friday) 

One week closing hours (11am – 8pm Monday to Thursday) / (11am – 6pm Friday)

Alternate Saturdays (9am – 2pm)

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